Freight Information

Most requests for freight quotes will be responded to within 1 hour. To provide the cost of freight we need to know the Part number, the desired quantity, the "ship to address" Zip code, your name, and telephone # or E-Mail address. Then you may enter your order with a credit card, either "On Line" or by "Phone".

ADDING FREIGHT PAYMENT TO ORDER

For you to accept and pay freight costs online with your credit card, visit our web site and select the Freight Payments menu option.

After you have filled in your product information, scroll to the top of the page and select Freight Payments. Simply fill in the freight amount, then click Add to Cart. In the new screen click Check Out. Fill in your credit card information, then click Submit.

If you had entered your order for product earlier, you will need to go to our web site to fill in the freight amount. To do this, go to our Home page and select My Account. In the new screen fill in your e-mail address and your Pass Word and click Log In. Your product order comes up- scroll to top of page and click Freight Payments. Then just follow the instruction provided in the previous paragraph.

If making payment by check or money order, you will be contacted with actual freight charges and given the adjusted order total for you to send in to us.

NOTIFICATION OF SHIPMENT

You will receive an e-mail notification that your order has been shipped either the same day or the next day. This e-mail will include the following information: date of shipment, name of carrier, and tracking information. When received, you should call the local terminal (terminal that services your town) provide them with tracking and schedule a day and time for delivery. Please remember that it is your responsibility to unload the truck, so make sure that you have sufficient people on hand when the truck arrives.

RECEIVING YOUR FREIGHT

Unless otherwise specified, when the truck arrives at your establishment, it is your responsibility to unload the merchandise from the rear of the truck. The driver is only responsible to move the product to the rear of truck- then you must get it off the truck. If you require a lift-gate and/or inside delivery- you must make that request when you place your order.

RECEIVING STACK CHAIRS (Palletized, Stacked and wrapped)

Again, it is your responsibility to remove the items from the back of the truck to the ground. You may board the truck and carefully cut open the stretch wrap, be careful not to cut or tear the fabric, and hand the chairs to someone at ground level one or 2 at a time. Never, and we mean never, turn a stack in a horizontal position and with a person at each end attempt to lift and move the stack. This will certainly damage the chairs near the center of the stack and possibly others. Also, a stack of chairs, either shrink wrapped or boxed should never, again we mean never, be dropped from the back of the truck to the ground- this will bend the legs. Damage resulting from incorrect lifting of stacks (bent frames and loosened backs), and dropping a stack of boxed or unboxed chairs from the back of the truck (bent legs),, is easily identifiable. The damage is considered abuse and not covered by our warranty.

INSPECTING FREIGHT UPON ARRIVAL

When your products were placed on the truck they were free from defects of any manner. When you receive these items, please inspect them carefully for damage incurred during transport. If a box is ripped, torn, or dented this could indicate potential damage to the contents- immediately open carton at the suspected point and inspect for damage.

IF MERCHANDISE IS DAMAGED

Leave carton "as is" with packing material intact. You must specify damage on Bill of Lading and have driver co-sign, acknowledging the damage.You must accept the damaged product- Do not refuse it. Refusing a shipment will add to your replacement shipping cost. Notify us (Classroom Essentials Online) IMMEDIATELY, forwarding a ledgeable signed copy of the Bill of Lading, pictures of damage, and a detailed written description of damage so we can process your replacement and rectify damage claim with the carrier. Without this information within 48 hours, we cannot process your claim.

CONCEALED DAMAGE

The transportation company assumes all liability from the time a shipment is accepted by them until it is delivered. ICC regulations require concealed damages must be reported within 10 days after date of delivery or payment claim will be denied.